IntentGrasp - Gem Set - Customer Support: leaderboard
Metric: Instance F1 (%) on the Customer Support (CS) domain of the 470-item Gem Set, mean of four option-order runs, zero-shot, API default settings; higher is better. Source: arxiv.org. Saturation forecast: Around 2029. 9 models tracked.
Top models
| # | Model | Score |
|---|---|---|
| 1 | Gemini 3 Flash (Preview) | 24.73 |
| 2 | Claude Opus 4.7 | 8.92 |
| 3 | Gemini 3.1 Flash Lite (Preview) | 7.45 |
| 4 | GPT-5.4 | 7.15 |
| 5 | GPT-5.4 Nano | 5.12 |
| 6 | Gemini 3.1 Pro (Preview) | 4.83 |
| 7 | Claude Sonnet 4.6 | 4.5 |
| 8 | Claude Haiku 4.5 | 2.5 |
| 9 | GPT-5.4 Mini | 1 |
Interactive version: theaggregate.ai/benchmark?slug=intentgrasp-gem-set-customer-support · How It Works · Data refreshed daily, snapshot 2026-10-07.