CRMArena: leaderboard
CRMArena evaluates LLM agents on realistic customer relationship management tasks in a simulated Salesforce CRM organization across service agent, analyst, and manager personas.
Metric: Overall Score (%). Source: huggingface.co. 9 models tracked.
Top models
| # | Model | Score |
|---|---|---|
| 1 | O1 | 64.3 |
| 2 | GPT-4o | 54.4 |
| 3 | Llama 3.1 405B | 51.3 |
| 4 | Claude 3.5 Sonnet | 41.8 |
| 5 | Llama 3.1 70B | 41.1 |
| 6 | DeepSeek R1 | 35.1 |
| 7 | GPT-4o Mini | 28.3 |
| 8 | Claude 3 Sonnet | 17.3 |
| 9 | Llama 3.1 8B | 3.1 |
Interactive version: theaggregate.ai/benchmark?slug=crmarena · How It Works · Data refreshed daily, snapshot 2026-09-05.